Terms & Conditions

These Terms govern your use of Redsage ("the Service"), a project management, timesheet and performance platform operated by Avantime Consulting India Private Limited ("we", "us"). By creating an account, or by using the Service on behalf of an organization ("Customer"), you agree to these Terms. If you are accepting on behalf of an organization, you confirm you are authorised to bind it.

If you do not agree to these Terms, do not use the Service.

Redsage provides web-based project tracking, task management, timesheets and approvals, reporting, and related features, delivered as a subscription. We may add, change or remove features over time; we will not materially reduce the core functionality of a paid plan during a period you have already paid for.

The Service is intended for business use by organizations. It is not intended for consumers, and is not directed at anyone under 18.

• You must provide accurate registration details and keep them up to date. Accounts are for named individuals and must not be shared.
• You are responsible for keeping your password secure and for all activity under your account. Tell us promptly at team@redsage.global if you believe your account has been compromised.
• The Customer is responsible for the conduct of its users, for the roles and permissions it grants them, and for the content it stores in the Service.
• The Customer is responsible for having a lawful basis to store any personal data about its own employees, contractors or clients in the Service.

• Plans are priced per active user ("seat") per month in Indian Rupees (INR) and are billed in advance, monthly or annually. Annual billing is charged upfront for twelve months at a 20% discount to the monthly rate.
• GST is charged in addition to listed prices at the applicable rate. A tax invoice is issued for every payment.
• Payments are processed by Razorpay. We do not receive or store your card or bank details.
• Subscriptions renew automatically at the end of each period until cancelled. Adding seats increases the charge from the next cycle; reducing seats takes effect from the next cycle.
• We may change prices with at least 30 days' notice to organization admins. Changes apply from your next renewal, never mid-period.

Cancellation and refunds are covered in full by our Cancellation & Refund Policy, which forms part of these Terms.

If a payment fails, we retry it and notify the billing contact. You keep full access during a 7-day grace period. If the subscription is still unpaid after that, the workspace becomes read-only: everyone can still sign in, read their projects and export their data, but changes can no longer be saved.

We do not delete your data because of non-payment. Completing payment restores full access immediately. We may delete the data of an organization whose subscription has been lapsed for more than 12 months, after giving at least 30 days' written notice to the registered admins.

The Customer owns all content it stores in the Service. We claim no ownership over it and process it only to provide the Service, in accordance with our Privacy Policy, under which we act as a data processor and the Customer as the controller.

• Any user can export a machine-readable copy of their own personal data at any time from their profile.
• An organization admin can export or permanently delete the entire organization's data at any time from the organization settings.
• We do not use Customer content to train machine learning models, and we do not sell it.

You agree not to use the Service to:

• break any applicable law, or infringe anyone's intellectual property or privacy;
• upload malware, or content that is unlawful, defamatory, obscene or that you have no right to store;
• attempt to gain unauthorised access to the Service, other customers' data, or the underlying infrastructure, or to probe or test its security without our written consent;
• resell, sublicense or white-label the Service without a written agreement with us;
• place unreasonable load on the Service, circumvent rate limits, or use automated means to extract data at scale.

We may suspend an account that materially breaches this section. Where practical we give notice and a chance to fix the problem first; where the breach threatens the security of the platform or other customers, we may suspend immediately.

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is scheduled outside Indian business hours where possible and announced in advance for anything expected to cause downtime.

Support is provided by email at team@redsage.global, Monday to Friday, 10:00 to 18:00 IST. We acknowledge requests within 2 business days.

The Service is provided "as is". To the extent permitted by law, we exclude all implied warranties, including fitness for a particular purpose.

Neither party is liable for indirect, incidental or consequential loss, or for loss of profits, revenue or goodwill. Our total aggregate liability arising out of or in connection with these Terms is limited to the fees paid by the Customer in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.

• The Customer may cancel at any time from the billing settings. Access continues to the end of the paid period; see the Refund Policy.
• We may terminate for material breach that is not remedied within 30 days of written notice, or immediately for a breach of section 7 that threatens the platform.
• On termination, the Customer may export its data. Sections 6, 9, 11 and 12 survive termination.

Each party will keep the other's non-public information confidential and use it only to perform under these Terms. This does not apply to information that is public through no fault of the receiving party, was already lawfully known, or must be disclosed by law.

These Terms are governed by the laws of India. The courts at [CITY], India have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.

Before starting proceedings, both parties agree to attempt to resolve the dispute in good faith by writing to the other, and to allow 30 days for a response.

We may update these Terms. We will notify organization admins by email of any material change at least 30 days before it takes effect, and update the date shown at the top of this page. Continuing to use the Service after that date means you accept the change.

Avantime Consulting India Private Limited · team@redsage.global · full business and grievance details.