Cancellation & Refund Policy

Redsage is a subscription service billed in advance. You may cancel at any time and keep access until the end of the period you have already paid for.

We offer a 7-day money-back guarantee on your first payment. After those 7 days, and on every payment after the first, subscription fees are non-refundable except in the specific cases listed in section 5 (such as a duplicate or incorrect charge).

We offer a 14-day free trial with no card required, so you can evaluate the product in full before paying anything. We strongly recommend using it.

• Every new organization gets 14 days of full access at no cost.
• No payment details are collected to start a trial, so nothing is charged when it ends.
• If you do not subscribe, your workspace becomes read-only at the end of the trial. Nothing is deleted, and subscribing later restores full access immediately.

• Plans are priced per active user ("seat") per month, in Indian Rupees (INR), and are billed in advance for the chosen period.
• You may pay monthly or annually. Annual billing is charged upfront for twelve months at a 20% discount to the monthly rate.
• GST is charged in addition to the listed price at the applicable rate. A tax invoice is issued for every payment and can be downloaded at any time from Organization → Billing.
• Subscriptions renew automatically at the end of each period, at the then-current price for your plan and seat count, until cancelled.
• Adding seats increases your charge from the next billing cycle. Reducing seats takes effect from the next billing cycle; no refund is issued for the remainder of the current period.

• An organization admin can cancel at any time from Organization → Billing → Cancel subscription. No notice period and no cancellation fee applies.
• Cancellation stops the next renewal. It does not end your current period: you keep full access until the paid period expires.
• Except within the 7-day money-back window on your first payment (section 5), cancelling does not produce a refund of the current period, whether monthly or annual.
• When the paid period ends, your workspace becomes read-only. Everyone can still sign in and read their projects, tasks and files; only saving changes stops.
• Your data is not deleted when a subscription ends. You can export it at any time, and resubscribing restores full access immediately.

We will refund you in full, without argument, in these cases:

• Within 7 days of your first paid subscription. If your organization is unhappy with the Service, email us within 7 days of your first ever payment and we will refund it in full, no questions asked. This applies once per organization, to the first payment only - it does not apply to renewals, to later plan changes, or to any payment after the first.
• Duplicate payment. You were charged more than once for the same period.
• Incorrect amount. You were charged more than the price applicable to your plan and seat count.
• Charged after cancellation. A renewal was taken after you had cancelled.
• Unauthorised payment. A charge was made without the authority of an admin of your organization.
• Prolonged unavailability caused by us. If the service is unavailable due to a fault on our side for more than 72 consecutive hours in a billing period, you may request a pro-rata credit or refund for the affected days.

Outside these cases, subscription fees are not refundable. In particular, once the 7-day window on your first payment has passed there is no money-back option: cancelling mid-period, reducing seats mid-period, or simply not using the Service during a period you have paid for do not entitle you to a refund, whether the plan is monthly or annual.

• Email team@redsage.global from the email address of an admin of the organization, with the invoice number and a description of the problem.
• We acknowledge every request within 2 business days.
• We assess and respond with a decision within 7 business days of receiving the request.
• Approved refunds are issued to the original payment method within 5 to 7 business days of approval. The time it then takes to appear on your statement is set by your bank or card issuer, and is typically a further 3 to 5 business days.
• Refunds are processed through Razorpay, our payment processor. We cannot refund to a different card, account or method than the one originally charged.

• If a renewal payment fails, we retry it and email the billing contact. You keep full access during a 7-day grace period.
• If payment is still not completed after the grace period, the workspace becomes read-only. Nothing is deleted.
• Completing payment at any point restores full access immediately.

We may change our prices. Any change applies from your next renewal, never mid-period, and we will notify organization admins by email at least 30 days in advance. If you do not accept a price change, you may cancel before it takes effect.

For any billing question, refund request or complaint, contact team@redsage.global. If you are not satisfied with our response, you may escalate to the grievance officer named on our contact page.

Redsage is operated by Avantime Consulting India Private Limited. This policy is governed by the laws of India.